Free
Two users, 250 contacts, one pipeline.
Free
no card needed
- Contact management
- Sales pipeline
- Tasks and calendar
- Email add ins
Capsule CRM vs Pipedrive
Verified ratings, feature-by-feature comparison and rand pricing — everything a South African business needs to pick between these two.
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Ratings
Every score, at a glance
Verified user ratings across every dimension — Capsule CRM against Pipedrive, nothing weighted.
Dimensions won
5 – 0
Capsule CRM vs Pipedrive, across 5 rating dimensions
Widest rating gap
+0,2
Capsule CRM leads on value for money
Verified reviews
430
214 for Capsule CRM, 216 for Pipedrive
Capsule CRM
4,3
214 verified reviews
Pipedrive
4,2
216 verified reviews
Ratings by dimension
- Capsule CRM
- Pipedrive
Overall
4,3
4,2
Ease of use
4,2
4,1
Value for money
4,3
4,1
Customer service
4,3
4,2
Functionality
4,2
4,1
Share of verified reviews
Who South African reviewers actually write about.
- Capsule CRM (214)
- Pipedrive (216)
Cost to get started
Cheapest paid plan, shown per month.
Capsule CRM
R330/mo
Pipedrive
R260/mo
Pipedrive is the cheaper way in. Lower isn't automatically better — weigh it against the ratings above.
Head to head
Where each one wins
Row by row, with the stronger score highlighted. Straight from verified reviews.
| Capsule CRM | Pipedrive | |
|---|---|---|
| Overall rating | 4,3 | 4,2 |
| Reviews | 214 | 216 |
| Ease of use | 4,2 | 4,1 |
| Value for money | 4,3 | 4,1 |
| Customer service | 4,3 | 4,2 |
| Functionality | 4,2 | 4,1 |
| Starting price | R330/user/month | R260/user/month |
| Free trial | Yes | Yes |
Features
Feature by feature, checked off
Everything each product ships, side by side. No marketing gloss.
| Feature | Capsule CRM | Pipedrive |
|---|---|---|
| Contact and organisation records | ||
| Visual sales pipelines | ||
| Tasks and follow up reminders | ||
| Gmail and Outlook add ins | ||
| Email templates | ||
| Workflow automation | ||
| Sales reporting | ||
| Custom fields and tags | ||
| Mobile app | ||
| Zapier and native integrations | ||
| Visual deal pipelines | ||
| Activity scheduling and reminders | ||
| Email sync with templates | ||
| Revenue forecasting | ||
| Custom fields and pipelines | ||
| Meeting scheduler | ||
| Marketplace of integrations | ||
| Mobile apps |
Pricing
Both price lists, in rand
Every plan from both vendors, priced as South African teams actually pay.
Capsule CRM plans
Try it free
Starter
18 dollars per user. 30,000 contacts and email templates.
R330/mo
per user, per month
- Everything in Free
- 30,000 contacts
- Email templates
- Premium integrations
Growth
36 dollars per user. Automation and multiple pipelines.
R660/mo
per user, per month
- Everything in Starter
- Workflow automation
- Multiple pipelines
- Advanced reporting
Advanced
60 dollars per user for larger teams.
R1 100/mo
per user, per month
- Everything in Growth
- Custom roles
- More automation
- Priority support
Straight from the vendor
Get current pricing
These are list prices in rand and vendors adjust them from time to time. Check with Zestia for the figure you'll actually pay.
Pipedrive plans
Lite
14 dollars per user billed annually. Pipelines, contacts and activities.
R260/mo
per user, per month
- Visual pipelines
- Activity reminders
- Contact management
- Mobile apps
Growth
About 39 dollars per user. Automation and email sync.
R720/mo
per user, per month
- Everything in Lite
- Workflow automation
- Email sync and templates
- Meeting scheduler
Premium
About 49 dollars per user. Forecasting and projections.
R900/mo
per user, per month
- Everything in Growth
- Revenue forecasting
- More automations
- Custom fields at scale
Ultimate
About 79 dollars per user. The full toolkit.
R1 450/mo
per user, per month
- Everything in Premium
- Enhanced security
- Unlimited automations
- Priority support
Straight from the vendor
Get current pricing
These are list prices in rand and vendors adjust them from time to time. Check with Pipedrive for the figure you'll actually pay.
Verdict
Our verdict
Two CRMs that respect small teams. Pipedrive is the sales machine: activity discipline, automation and forecasting that measurably lift close rates, at roughly double the price. Capsule is the simpler relationship keeper with a genuinely useful free tier and effortless adoption. Dedicated sales teams earn Pipedrive's premium; owner led businesses that just need organised follow ups are happier on Capsule.