Free
Up to three users. Contacts, deals and mobile apps.
Free
no card needed
- Contact and deal management
- Email integration
- Mobile apps
- 24x5 support
Freshsales vs Capsule CRM
Verified ratings, feature-by-feature comparison and rand pricing — everything a South African business needs to pick between these two.
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Ratings
Every score, at a glance
Verified user ratings across every dimension — Freshsales against Capsule CRM, nothing weighted.
Dimensions won
0 – 5
Freshsales vs Capsule CRM, across 5 rating dimensions
Widest rating gap
+0,2
Capsule CRM leads on overall
Verified reviews
382
168 for Freshsales, 214 for Capsule CRM
Freshsales
4,1
168 verified reviews
Capsule CRM
4,3
214 verified reviews
Ratings by dimension
- Freshsales
- Capsule CRM
Overall
4,1
4,3
Ease of use
4,1
4,2
Value for money
4,2
4,3
Customer service
4,1
4,3
Functionality
4,1
4,2
Share of verified reviews
Who South African reviewers actually write about.
- Freshsales (168)
- Capsule CRM (214)
Cost to get started
Cheapest paid plan, shown per month.
Freshsales
R165/mo
Capsule CRM
R330/mo
Freshsales is the cheaper way in. Lower isn't automatically better — weigh it against the ratings above.
Head to head
Where each one wins
Row by row, with the stronger score highlighted. Straight from verified reviews.
| Freshsales | Capsule CRM | |
|---|---|---|
| Overall rating | 4,1 | 4,3 |
| Reviews | 168 | 214 |
| Ease of use | 4,1 | 4,2 |
| Value for money | 4,2 | 4,3 |
| Customer service | 4,1 | 4,3 |
| Functionality | 4,1 | 4,2 |
| Starting price | R165/user/month | R330/user/month |
| Free trial | Yes | Yes |
Features
Feature by feature, checked off
Everything each product ships, side by side. No marketing gloss.
| Feature | Freshsales | Capsule CRM |
|---|---|---|
| Contact and deal management | ||
| Visual sales pipelines | ||
| Built in telephony | ||
| Email sequences | ||
| AI lead scoring | ||
| WhatsApp integration | ||
| Website chat capture | ||
| Workflow automation | ||
| Sales reports and dashboards | ||
| Mobile apps | ||
| Contact and organisation records | ||
| Tasks and follow up reminders | ||
| Gmail and Outlook add ins | ||
| Email templates | ||
| Sales reporting | ||
| Custom fields and tags | ||
| Mobile app | ||
| Zapier and native integrations |
Pricing
Both price lists, in rand
Every plan from both vendors, priced as South African teams actually pay.
Freshsales plans
Try it free
Growth
9 dollars per user billed annually.
R165/mo
per user, per month
- Everything in Free
- Visual pipeline
- Email sequences
- AI lead scoring
- WhatsApp integration
Pro
About 39 dollars per user.
R715/mo
per user, per month
- Everything in Growth
- Multiple pipelines
- Advanced automation
- Territories
Enterprise
About 59 dollars per user.
R1 080/mo
per user, per month
- Everything in Pro
- Custom modules
- Audit logs
- Dedicated account manager
Straight from the vendor
Get current pricing
These are list prices in rand and vendors adjust them from time to time. Check with Freshworks for the figure you'll actually pay.
Capsule CRM plans
Free
Two users, 250 contacts, one pipeline.
Free
no card needed
- Contact management
- Sales pipeline
- Tasks and calendar
- Email add ins
Starter
18 dollars per user. 30,000 contacts and email templates.
R330/mo
per user, per month
- Everything in Free
- 30,000 contacts
- Email templates
- Premium integrations
Growth
36 dollars per user. Automation and multiple pipelines.
R660/mo
per user, per month
- Everything in Starter
- Workflow automation
- Multiple pipelines
- Advanced reporting
Advanced
60 dollars per user for larger teams.
R1 100/mo
per user, per month
- Everything in Growth
- Custom roles
- More automation
- Priority support
Straight from the vendor
Get current pricing
These are list prices in rand and vendors adjust them from time to time. Check with Zestia for the figure you'll actually pay.
Verdict
Our verdict
Capsule CRM edges this comparison on verified user ratings (4,3 vs 4,1), but the right choice depends on your workflows: Freshsales remains a strong pick where its strengths — Free tier for up to three users and Built in phone, chat and email — match your priorities. Shortlist both, take the free trials where offered, and test against a real month of your own data.