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Showing 1 to 20 of 214 reviews
Lindiwe Olivier
Broker
22 November 2024
Our brokerage in Rustenburg keeps every client conversation on record, staff changes stopped hurting. The mobile app pulls up a client's whole history in the parking lot before a meeting. Email templates keep our follow ups consistent without sounding canned.
Pros
Genuinely useful free tier for two users
Karabo Lombard
Consultant · eMalahleni Security
12 December 2025
Simple is the feature and occasionally the frustration.
Pros
Custom fields without consultants
Cons
Dollar billing moves with the rand
Karabo Daniels
Director
10 February 2025
Our brokerage in Paarl keeps every client conversation on record, staff changes stopped hurting. Pipeline milestones match our sales process because we set them in five minutes. Small teams deserve software like this.
Cons
Duplicate handling could be smarter
Zinhle Maharaj
Sales Manager
12 August 2024
Happy, with an asterisk about reporting. Marketing features are absent by design, we pair it with Mailchimp. No quoting or invoicing, deals hand over to the accounting system manually.
Cons
Free tier contact cap is tight
Sarah Daniels
Broker · Fynbos Steel Supplies
17 October 2024
Great at the basics, and the basics are most of what we need. Most. Custom reporting means exporting to a spreadsheet, always. Workflow automation on the Growth plan moved deals along without meetings about it.
Pros
Pipeline a whole team adopts unprompted; xero and accounting integrations
Lindiwe Du Toit
Practice Owner
7 March 2026
It does less than the big platforms and mostly that is the point.
Pros
Clean exports, no lock in
Sanjay Zulu
6 October 2024
For the price of one seat on the big platforms we run our whole team. Tags and custom fields cover our segmentation without a consultant.
Cons
Duplicate handling could be smarter
Mpho Adams
Golden City Travel and Sons
14 August 2025
Follow up tasks pop up exactly when they should and deals stopped going quiet. The mobile app pulls up a client's whole history in the parking lot before a meeting. The best software decision our little firm made this year.
Pros
Xero and accounting integrations
Cons
Dollar billing moves with the rand
Brian Mokgadi
Business Development Manager · Legacy Accountants Services
16 November 2025
Great at the basics, and the basics are most of what we need. Most. The dollar billing moves with the rand and some months you feel it.
Pros
Clean exports, no lock in
Cons
Duplicate handling could be smarter
Tasneem Lombard
Managing Director · Winelands Catering Supplies
5 February 2026
Simple became simplistic somewhere around our second year. The API rate limits fought our integration ambitions.
Cons
Weekly reports rebuilt in Excel
Byron Oosthuizen
Account Manager · Paarl Catering Group
14 January 2026
After the Salesforce quote made us laugh, Capsule made us productive. Zapier connects it to everything else we run. It loads fast, every screen, every time, which matters more than features.
Cons
Dollar billing moves with the rand
Brian Swanepoel
Sales Manager
29 July 2025
Follow up tasks pop up exactly when they should and deals stopped going quiet. Simple, quick, cheap and completely sufficient.
Pros
Fraction of big platform pricing
Busisiwe Meyer
Business Development Manager · Rustenburg Construction Services
8 July 2026
Follow up tasks pop up exactly when they should and deals stopped going quiet. Workflow automation on the Growth plan moved deals along without meetings about it. Our pipeline finally reflects reality.
Pros
Genuinely useful free tier for two users
Cons
Reporting is deliberately basic
Sipho Singh
Protea Accountants
25 August 2025
Great at the basics, and the basics are most of what we need. Most. Reporting is basic, win rate and pipeline value, do not expect analytics. Support answered our import question the same day with an actual answer.
Cons
Forecasting does not exist
Christo Booysen
Sole Proprietor
2 April 2025
We are a 6 person consultancy and Capsule is the first CRM the whole team actually uses. Tasks chase people politely, which is more than I ever managed.
Pros
Xero and accounting integrations
Cons
No marketing automation
Priya Moodley
Practice Owner · Durban Consulting Works
29 July 2024
The free tier carried our two person operation for over a year before we happily paid. Tags and custom fields cover our segmentation without a consultant. Reports tell us win rates and pipeline value, the two numbers we actually watch.
Pros
Custom fields without consultants
Nadia Fortuin
Business Development Manager · Garden Route Construction Group
3 June 2025
Happy, with an asterisk about reporting. No quoting or invoicing, deals hand over to the accounting system manually. Reports tell us win rates and pipeline value, the two numbers we actually watch.
Pros
Email templates without the canned feel; fraction of big platform pricing
Cons
No marketing automation
Kiara Hendricks
Director
20 January 2025
A lovely product that is honest about its limits. No quoting or invoicing, deals hand over to the accounting system manually.
Pros
Fast on every screen; clean exports, no lock in
Cons
No quoting or invoicing
Shaun Arendse
Director · Fynbos Digital Solutions
7 July 2025
Simple is the feature and occasionally the frustration. The free tier's 250 contact cap arrives quicker than you expect.
Pros
Setup measured in hours not weeks; gmail and Outlook capture built in
Cons
Reporting is deliberately basic
Leandra Damon
Practice Owner · Zambezi Studios and Sons
19 December 2024
The free tier carried our two person operation for over a year before we happily paid. Email templates keep our follow ups consistent without sounding canned. It loads fast, every screen, every time, which matters more than features.
Pros
Custom fields without consultants; tasks that chase follow ups
South Africa