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Showing 181 to 200 of 214 reviews
Shireen Miller
Consultant
11 April 2026
A lovely product that is honest about its limits. Duplicate handling could be smarter when imports collide. Tags and custom fields cover our segmentation without a consultant.
Pros
Mobile app with full client history; email templates without the canned feel
Cons
Free tier contact cap is tight
James Zwane
Business Development Manager · Southern Cross Consulting Supplies
8 April 2026
We are a 15 person consultancy and Capsule is the first CRM the whole team actually uses. Pipeline milestones match our sales process because we set them in five minutes. It loads fast, every screen, every time, which matters more than features. Recommended to every small business owner who will listen.
Pros
Mobile app with full client history
Cons
No quoting or invoicing
Boitumelo Mokoena
Owner
2 April 2026
It does less than the big platforms and mostly that is the point. Automation only arrives on the Growth tier, the Starter plan is manual.
Pros
Email templates without the canned feel; tasks that chase follow ups
Cons
Duplicate handling could be smarter
Nomsa Zulu
Account Manager · Richards Bay Trading Services
12 March 2026
We like it a lot and still keep a wishlist. Marketing features are absent by design, we pair it with Mailchimp. Pipeline milestones match our sales process because we set them in five minutes.
Ashwin Pretorius
Sole Proprietor
9 March 2026
We track about 12 live opportunities and the board never feels crowded. It loads fast, every screen, every time, which matters more than features.
Pros
Pipeline a whole team adopts unprompted
Kate Olivier
Consultant · Knysna Accountants Services
1 February 2026
After 3 years it still does exactly what we bought it for, no bloat crept in. Contacts, notes, emails and deals sit on one screen per client. The best software decision our little firm made this year.
Pros
Clean exports, no lock in; custom fields without consultants
Tumelo Reddy
Account Manager · Durban Properties Studio
18 January 2026
We like it a lot and still keep a wishlist. Reporting is basic, win rate and pipeline value, do not expect analytics. Tasks chase people politely, which is more than I ever managed.
Pros
Fraction of big platform pricing
Warren Abrahams
Director
12 January 2026
My sales guy resisted every CRM for a decade and adopted this one unprompted. The mobile app pulls up a client's whole history in the parking lot before a meeting. Tasks chase people politely, which is more than I ever managed. The best software decision our little firm made this year.
Pros
Custom fields without consultants; fraction of big platform pricing
Mark Khan
Sole Proprietor
2 January 2026
After 2 years it still does exactly what we bought it for, no bloat crept in. Email templates keep our follow ups consistent without sounding canned. Small teams deserve software like this.
Cons
Dollar billing moves with the rand
Rashida Mahlangu
Owner · Potchefstroom Tours Services
1 January 2026
I ran sales from a spreadsheet for years and switched in one afternoon of imports. Zapier connects it to everything else we run. The Xero integration shows invoices against the customer record.
Pros
Custom fields without consultants
Naadira Barnard
Sole Proprietor
20 November 2025
Great at the basics, and the basics are most of what we need. Most. Reporting is basic, win rate and pipeline value, do not expect analytics.
Pros
Xero and accounting integrations
Cons
Forecasting does not exist
Wayne Ngcobo
Business Development Manager
26 September 2025
We are a 8 person consultancy and Capsule is the first CRM the whole team actually uses. Email templates keep our follow ups consistent without sounding canned.
Cons
Free tier contact cap is tight
Willem Pretorius
Director · Highveld Pharmacy Services
2 September 2025
We like it a lot and still keep a wishlist. Duplicate handling could be smarter when imports collide. Contacts, notes, emails and deals sit on one screen per client.
Pros
Fast on every screen
Cons
Forecasting does not exist
Denise Shabalala
Operations Manager · Acacia Electrical
11 August 2025
Setup took an afternoon including importing three years of contacts. Email templates keep our follow ups consistent without sounding canned. If a spreadsheet runs your sales, spend the afternoon switching.
Cons
No quoting or invoicing
Katlego Coetzee
4 August 2025
Happy, with an asterisk about reporting. Automation only arrives on the Growth tier, the Starter plan is manual.
Pros
Custom fields without consultants; fraction of big platform pricing
Sifiso Ismail
Account Manager · Ismail Catering Services
29 July 2025
After the Salesforce quote made us laugh, Capsule made us productive. Email templates keep our follow ups consistent without sounding canned. Tasks chase people politely, which is more than I ever managed. Simple, quick, cheap and completely sufficient.
Pros
Genuinely useful free tier for two users; tasks that chase follow ups
Cons
No quoting or invoicing
Ebrahim Radebe
Owner · Impala Attorneys Supplies
28 July 2025
We track about 30 live opportunities and the board never feels crowded. Support answered our import question the same day with an actual answer. Reports tell us win rates and pipeline value, the two numbers we actually watch. Small teams deserve software like this.
Pros
Email templates without the canned feel
Marike Hendricks
Owner · Hendricks Tours Services
25 July 2025
Simple is the feature and occasionally the frustration. Marketing features are absent by design, we pair it with Mailchimp. The mobile app pulls up a client's whole history in the parking lot before a meeting.
Pros
Pipeline a whole team adopts unprompted
Cons
Free tier contact cap is tight
Sifiso Ngcobo
Director · Ngcobo Timber Works
21 July 2025
For the price of one seat on the big platforms we run our whole team.
Pros
Genuinely useful free tier for two users; mobile app with full client history
Cons
Free tier contact cap is tight
Ashwin Khan
Sole Proprietor
18 July 2025
Simple is the feature and occasionally the frustration. Reporting is basic, win rate and pipeline value, do not expect analytics. The free tier's 250 contact cap arrives quicker than you expect.
Cons
Duplicate handling could be smarter
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