Search SoftGids

Search software and articles

Capsule CRM logo

Capsule CRM reviews

4,3214 verified reviews
Write a review

Showing 161 to 180 of 214 reviews

TS

Thulani Sebola

8 July 2026

Technology South Africa Used for Less than 6 months

Good decision for a 30 person company

Every email to a client lands on their record automatically, and that alone changed our business. Workflow automation on the Growth plan moved deals along without meetings about it.

Pros

Fast on every screen

Cons

Reporting is deliberately basic

RC

Ronel Cele

Sole Proprietor · Atlas Properties

8 July 2026

Real Estate · 1–10 employees South Africa Used for 1–2 years

Our Potchefstroom consultancy runs its pipeline here

Good CRM for the money, even with the exchange rate reminding us monthly. Reporting is basic, win rate and pipeline value, do not expect analytics. Pipeline milestones match our sales process because we set them in five minutes.

Pros

Fraction of big platform pricing; fast on every screen

Cons

Free tier contact cap is tight

DN

Dineo Ngcobo

Broker

5 July 2026

Accounting · 11–50 employees South Africa Used for 6–12 months

Good CRM, dollar billing stings some months

A lovely product that is honest about its limits. Custom reporting means exporting to a spreadsheet, always. It loads fast, every screen, every time, which matters more than features.

Pros

Gmail and Outlook capture built in

Cons

Automation gated to higher tiers

ZZ

Zodwa Zwane

Consultant

4 July 2026

Media & Marketing · 1–10 employees South Africa Used for 1–2 years

Mostly happy in Cape Town, a few gripes

It does less than the big platforms and mostly that is the point. The dollar billing moves with the rand and some months you feel it. The Xero integration shows invoices against the customer record.

Pros

Fraction of big platform pricing; custom fields without consultants

Cons

Automation gated to higher tiers

CM

Charmaine Meyer

Practice Owner · Kimberley Timber

3 July 2026

Construction · 11–50 employees South Africa Used for 2+ years

Happy customer in Mossel Bay

Every email to a client lands on their record automatically, and that alone changed our business.

Pros

Genuinely useful free tier for two users

Cons

Duplicate handling could be smarter

GP

Gavin Pillay

Practice Owner

3 July 2026

Travel & Tourism · 1–10 employees South Africa Used for 6–12 months

Our Durban consultancy runs its pipeline here

A lovely product that is honest about its limits. Marketing features are absent by design, we pair it with Mailchimp. Reports tell us win rates and pipeline value, the two numbers we actually watch.

Pros

Genuinely useful free tier for two users; clean exports, no lock in

Cons

Forecasting does not exist

NP

Nonhlanhla Perumal

Consultant · Kalahari Security SA

1 July 2026

Zambia Used for 1–2 years

Mostly happy in Somerset West, a few gripes

Good CRM for the money, even with the exchange rate reminding us monthly. The dollar billing moves with the rand and some months you feel it.

Pros

Tasks that chase follow ups; fast on every screen

Cons

Duplicate handling could be smarter

CF

Christo Ferreira

Broker · Ferreira Catering Holdings

30 June 2026

Hospitality · 11–50 employees South Africa Used for 1–2 years

Expected better, Rustenburg customer

Simple became simplistic somewhere around our second year. We rebuilt the same pipeline report in Excel every Monday.

Cons

API limits blocked integrations

AZ

Anele Zulu

Broker · Zulu Pharmacy Supplies

25 June 2026

Healthcare · 1–10 employees South Africa Used for 1–2 years

Doing okay for our 9 person setup

Happy, with an asterisk about reporting. Tags and custom fields cover our segmentation without a consultant.

Pros

Fast on every screen; gmail and Outlook capture built in

Cons

Free tier contact cap is tight

SB

Schalk Bezuidenhout

Business Development Manager

23 June 2026

Accounting · 11–50 employees South Africa Used for 1–2 years

Gmail capture sold it to the whole office

A lovely product that is honest about its limits. No quoting or invoicing, deals hand over to the accounting system manually. Tasks chase people politely, which is more than I ever managed.

FV

Feroza Van der Merwe

Sole Proprietor

19 June 2026

Travel & Tourism South Africa Used for 1–2 years

Good decision for a 20 person company

We track about 20 live opportunities and the board never feels crowded. Zapier connects it to everything else we run. Recommended to every small business owner who will listen.

Pros

Custom fields without consultants; genuinely useful free tier for two users

KB

Kobus Buthelezi

Director

18 June 2026

Wholesale · 1–10 employees South Africa Used for Less than 6 months

Mostly happy in Boksburg, a few gripes

Simple is the feature and occasionally the frustration. Marketing features are absent by design, we pair it with Mailchimp.

Pros

Fraction of big platform pricing; tasks that chase follow ups

Cons

No quoting or invoicing

GG

Gavin Grobler

Account Manager · Summit Manufacturing

13 June 2026

South Africa Used for 6–12 months

Moved off spreadsheets and won more work

Happy, with an asterisk about reporting.

Pros

Xero and accounting integrations; fraction of big platform pricing

Cons

Dollar billing moves with the rand

FK

Fatima Khan

Managing Director · Drakensberg Properties

13 June 2026

Real Estate · 1–10 employees South Africa Used for 2+ years

Working well for our 9 person team

The Outlook add in means the team never leaves their inbox to update the CRM. Email templates keep our follow ups consistent without sounding canned.

Cons

Automation gated to higher tiers

RP

Riaan Pretorius

Practice Owner · Drakensberg Brokers

6 June 2026

Financial Services South Africa Used for 6–12 months

Doing the job for us in Klerksdorp

Follow up tasks pop up exactly when they should and deals stopped going quiet. The Xero integration shows invoices against the customer record.

Pros

Fraction of big platform pricing

Cons

No marketing automation

SM

Sibusiso Mokgadi

Owner · Durban Systems Group

3 June 2026

Technology · 11–50 employees South Africa Used for 6–12 months

Decent fit for a 22 person company

Good CRM for the money, even with the exchange rate reminding us monthly. Marketing features are absent by design, we pair it with Mailchimp.

Pros

Email templates without the canned feel

SC

Schalk Chauke

Director

3 June 2026

Construction · 1–10 employees South Africa Used for 1–2 years

Serving our Kimberley operation well

The Outlook add in means the team never leaves their inbox to update the CRM. Tags and custom fields cover our segmentation without a consultant. If a spreadsheet runs your sales, spend the afternoon switching.

Pros

Custom fields without consultants; fast on every screen

Cons

Free tier contact cap is tight

BM

Bradley Miller

Broker · Johannesburg Digital

13 May 2026

Technology · 11–50 employees South Africa Used for Less than 6 months

Working well for our 35 person team

We track about 60 live opportunities and the board never feels crowded. Support answered our import question the same day with an actual answer. Tasks chase people politely, which is more than I ever managed.

MS

Marike Shabalala

Director · Golden City Medical Works

7 May 2026

Healthcare · 11–50 employees South Africa Used for Less than 6 months

Solid choice for our Stellenbosch business

Our brokerage in Mossel Bay keeps every client conversation on record, staff changes stopped hurting. Email templates keep our follow ups consistent without sounding canned.

Pros

Gmail and Outlook capture built in

PC

Priya Chauke

Practice Owner · Baobab Supplies Services

30 April 2026

Wholesale · 1–10 employees South Africa Used for 6–12 months

Free tier ran our sales for a year

Follow up tasks pop up exactly when they should and deals stopped going quiet. Email templates keep our follow ups consistent without sounding canned. Pipeline milestones match our sales process because we set them in five minutes. Small teams deserve software like this.