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Showing 21 to 40 of 214 reviews
Simphiwe Taylor
Managing Director · Table Bay Consulting Holdings
17 November 2024
Happy, with an asterisk about reporting. Marketing features are absent by design, we pair it with Mailchimp.
Pros
Fast on every screen
Cons
Forecasting does not exist
Imraan Nxumalo
Account Manager
17 May 2026
It does less than the big platforms and mostly that is the point. Duplicate handling could be smarter when imports collide. Reports tell us win rates and pipeline value, the two numbers we actually watch.
Pros
Gmail and Outlook capture built in; mobile app with full client history
Sipho Mthembu
Sole Proprietor · Cape Town Attorneys
14 October 2025
Great at the basics, and the basics are most of what we need. Most. Marketing features are absent by design, we pair it with Mailchimp. Reports tell us win rates and pipeline value, the two numbers we actually watch.
Pros
Custom fields without consultants
Cons
Reporting is deliberately basic
Nomvula Venter
Director · Durban Systems SA
28 September 2025
Follow up tasks pop up exactly when they should and deals stopped going quiet. Email templates keep our follow ups consistent without sounding canned. Simple, quick, cheap and completely sufficient.
Cons
Free tier contact cap is tight
Leandra Baloyi
Owner · Potchefstroom Attorneys Services
2 August 2025
We like it a lot and still keep a wishlist. Custom reporting means exporting to a spreadsheet, always. Reporting is basic, win rate and pipeline value, do not expect analytics.
Pros
Pipeline a whole team adopts unprompted
Cons
Automation gated to higher tiers
Ashwin Joubert
Sales Manager
14 April 2025
Happy, with an asterisk about reporting. Custom reporting means exporting to a spreadsheet, always. Reports tell us win rates and pipeline value, the two numbers we actually watch.
Pros
Pipeline a whole team adopts unprompted
Mandla Xaba
Broker · Crossroads Pharmacy
14 March 2025
Our brokerage in Paarl keeps every client conversation on record, staff changes stopped hurting. Reports tell us win rates and pipeline value, the two numbers we actually watch. Zapier connects it to everything else we run. The best software decision our little firm made this year.
Pros
Tasks that chase follow ups
Priya Shabalala
Managing Director · Summit Media Services
7 February 2025
Our brokerage in Mbombela keeps every client conversation on record, staff changes stopped hurting. It loads fast, every screen, every time, which matters more than features. Support answered our import question the same day with an actual answer. Simple, quick, cheap and completely sufficient.
Pros
Xero and accounting integrations; pipeline a whole team adopts unprompted
Lwazi Arendse
Account Manager · Meridian Steel SA
1 December 2024
We are a 30 person consultancy and Capsule is the first CRM the whole team actually uses. Reports tell us win rates and pipeline value, the two numbers we actually watch.
Pros
Fraction of big platform pricing; mobile app with full client history
Busisiwe Reddy
Operations Manager · Cape Town Timber Solutions
23 July 2024
It suited us at five people and strained at twenty.
Pros
Email templates without the canned feel
Cons
Outgrown by a scaling sales team
Marlene Dlamini
Practice Owner · Drakensberg Properties SA
9 July 2024
The pipeline view tells me in one glance which deals need attention this week. Contacts, notes, emails and deals sit on one screen per client.
Pros
Email templates without the canned feel
Sibusiso Barnard
Account Manager
9 July 2025
For the price of one seat on the big platforms we run our whole team. Pipeline milestones match our sales process because we set them in five minutes. Contacts, notes, emails and deals sit on one screen per client. Small teams deserve software like this.
Pros
Pipeline a whole team adopts unprompted
Cons
Dollar billing moves with the rand
Charmaine Ferreira
25 June 2025
It does less than the big platforms and mostly that is the point. The free tier's 250 contact cap arrives quicker than you expect. Pipeline milestones match our sales process because we set them in five minutes.
Pros
Email templates without the canned feel; xero and accounting integrations
Cons
Duplicate handling could be smarter
Nonhlanhla Naicker
Consultant · Gqeberha Travel SA
28 February 2025
We track about 50 live opportunities and the board never feels crowded.
Mpho Perumal
Account Manager
9 January 2025
It does less than the big platforms and mostly that is the point. Automation only arrives on the Growth tier, the Starter plan is manual. Contacts, notes, emails and deals sit on one screen per client.
Cons
Automation gated to higher tiers
Warren Jacobs
Founder · East London Attorneys Group
6 May 2026
We are a 5 person consultancy and Capsule is the first CRM the whole team actually uses. It loads fast, every screen, every time, which matters more than features. Simple, quick, cheap and completely sufficient.
Pros
Tasks that chase follow ups
Cons
No marketing automation
Gavin Barnard
Sales Manager · Milkwood Attorneys Works
14 February 2026
After 2 years it fits us, though we have stretched a seam or two. Automation only arrives on the Growth tier, the Starter plan is manual. Pipeline milestones match our sales process because we set them in five minutes.
Cons
Free tier contact cap is tight
Ronel Naidoo
Director
23 September 2025
A lovely product that is honest about its limits. Duplicate handling could be smarter when imports collide. Tasks chase people politely, which is more than I ever managed.
Pros
Fast on every screen; gmail and Outlook capture built in
Cons
Free tier contact cap is tight
Ashwin Coetzee
Practice Owner · Mbombela Studios Supplies
12 June 2025
We track about 50 live opportunities and the board never feels crowded. Pipeline milestones match our sales process because we set them in five minutes. Zapier connects it to everything else we run.
Pros
Mobile app with full client history; pipeline a whole team adopts unprompted
Thabo Nkosi
Business Development Manager · Vereeniging Properties Supplies
10 May 2025
Every email to a client lands on their record automatically, and that alone changed our business. Email templates keep our follow ups consistent without sounding canned. Five stars for knowing exactly what it wants to be.
Pros
Setup measured in hours not weeks; fast on every screen
Cons
Automation gated to higher tiers
South Africa