Search software and articles
Showing 141 to 160 of 214 reviews
Ridwaan Smith
Owner · Karoo Consulting
2 March 2026
Every email to a client lands on their record automatically, and that alone changed our business. Pipeline milestones match our sales process because we set them in five minutes. Five stars for knowing exactly what it wants to be.
Cons
Forecasting does not exist
Nadia Padayachee
Account Manager
1 March 2026
For the price of one seat on the big platforms we run our whole team. It loads fast, every screen, every time, which matters more than features.
Pros
Pipeline a whole team adopts unprompted
Emma Xaba
Practice Owner · Umhlanga Medical Services
26 February 2026
It does less than the big platforms and mostly that is the point. The dollar billing moves with the rand and some months you feel it. The mobile app pulls up a client's whole history in the parking lot before a meeting.
Pros
Pipeline a whole team adopts unprompted
Cons
Duplicate handling could be smarter
Lindiwe Khan
Broker
20 February 2026
After 3 years it fits us, though we have stretched a seam or two. No quoting or invoicing, deals hand over to the accounting system manually. Contacts, notes, emails and deals sit on one screen per client.
Cons
Forecasting does not exist
Cheryl Rikhotso
Sales Manager · Marula Distributors
27 January 2026
It does less than the big platforms and mostly that is the point. Reports tell us win rates and pipeline value, the two numbers we actually watch.
Pros
Setup measured in hours not weeks; mobile app with full client history
Cons
Forecasting does not exist
Kavitha Marais
Owner
17 January 2026
We are a 180 person consultancy and Capsule is the first CRM the whole team actually uses. Zapier connects it to everything else we run. Email templates keep our follow ups consistent without sounding canned. Five stars for knowing exactly what it wants to be.
Cons
Free tier contact cap is tight
Byron Tshabalala
Tshabalala Media and Sons
28 December 2025
After the Salesforce quote made us laugh, Capsule made us productive. The mobile app pulls up a client's whole history in the parking lot before a meeting. Workflow automation on the Growth plan moved deals along without meetings about it. Our pipeline finally reflects reality.
Pros
Custom fields without consultants
Imraan Ferreira
Sales Manager
25 December 2025
Great at the basics, and the basics are most of what we need. Most. Reporting is basic, win rate and pipeline value, do not expect analytics. Email templates keep our follow ups consistent without sounding canned.
Pros
Email templates without the canned feel; pipeline a whole team adopts unprompted
Cons
Reporting is deliberately basic
Njabulo Tshabalala
Founder
12 November 2025
We like it a lot and still keep a wishlist. Duplicate handling could be smarter when imports collide.
Pros
Pipeline a whole team adopts unprompted; tasks that chase follow ups
Cons
Reporting is deliberately basic
Warren Swanepoel
Practice Owner · Meridian Catering Group
30 October 2025
Happy, with an asterisk about reporting. Automation only arrives on the Growth tier, the Starter plan is manual. Tasks chase people politely, which is more than I ever managed.
Cons
Dollar billing moves with the rand
Gugu Johnson
Account Manager
25 October 2025
It does less than the big platforms and mostly that is the point. Tasks chase people politely, which is more than I ever managed.
Cons
Reporting is deliberately basic
Bheki Moodley
Practice Owner
16 October 2025
The Outlook add in means the team never leaves their inbox to update the CRM. Support answered our import question the same day with an actual answer.
Anri Mthembu
Managing Director · Acacia Tours Supplies
14 September 2025
Follow up tasks pop up exactly when they should and deals stopped going quiet. The Xero integration shows invoices against the customer record. It does the ninety percent that matters and skips the noise.
Pros
Fast on every screen
Grant Mnguni
Consultant · Highveld Timber Supplies
14 September 2025
Our brokerage in Pietermaritzburg keeps every client conversation on record, staff changes stopped hurting. Zapier connects it to everything else we run. Workflow automation on the Growth plan moved deals along without meetings about it.
Pros
Mobile app with full client history
Sipho Mokgadi
Consultant · Summit Accountants Solutions
14 September 2025
A lovely product that is honest about its limits. Custom reporting means exporting to a spreadsheet, always. Tasks chase people politely, which is more than I ever managed.
Pros
Email templates without the canned feel; tasks that chase follow ups
Cons
No quoting or invoicing
Sello Mnguni
Winelands Pharmacy and Sons
11 September 2025
We like it a lot and still keep a wishlist. Automation only arrives on the Growth tier, the Starter plan is manual. Marketing features are absent by design, we pair it with Mailchimp.
Cons
Automation gated to higher tiers
Emma Naicker
Operations Manager
11 August 2025
After the Salesforce quote made us laugh, Capsule made us productive. Tasks chase people politely, which is more than I ever managed. Tags and custom fields cover our segmentation without a consultant.
Wynand Abrahams
Sales Manager · Crossroads Consulting Supplies
25 June 2025
Great at the basics, and the basics are most of what we need. Most. No quoting or invoicing, deals hand over to the accounting system manually. Support answered our import question the same day with an actual answer.
Pros
Tasks that chase follow ups; genuinely useful free tier for two users
Mark Gumede
Managing Director · Milkwood Travel Studio
16 January 2025
We like it a lot and still keep a wishlist. Automation only arrives on the Growth tier, the Starter plan is manual.
Cons
Free tier contact cap is tight
Wayne Shabalala
Practice Owner · Rustenburg Steel Supplies
6 October 2024
The Outlook add in means the team never leaves their inbox to update the CRM. Reports tell us win rates and pipeline value, the two numbers we actually watch.
South Africa
Namibia