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Capsule CRM reviews

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Showing 121 to 140 of 214 reviews

KN

Kavitha Ndlovu

Director · Protea Pharmacy

1 November 2024

Healthcare · 51–200 employees South Africa Used for 6–12 months

Doing okay for our 70 person setup

It does less than the big platforms and mostly that is the point. Marketing features are absent by design, we pair it with Mailchimp. It loads fast, every screen, every time, which matters more than features.

Pros

Pipeline a whole team adopts unprompted

Cons

Reporting is deliberately basic

2 people found this review helpful
JF

Jaco Ferreira

Sales Manager · Ferreira Travel and Sons

19 October 2024

Travel & Tourism · 1–10 employees South Africa Used for 1–2 years

Exactly what our 5 person business needed

For the price of one seat on the big platforms we run our whole team. It loads fast, every screen, every time, which matters more than features. Small teams deserve software like this.

Pros

Mobile app with full client history

Cons

Automation gated to higher tiers

2 people found this review helpful
IN

Ilse Naicker

Operations Manager · Benoni Properties Holdings

15 October 2024

Real Estate · 11–50 employees South Africa Used for 2+ years

Decent fit for a 12 person company

After 3 years it fits us, though we have stretched a seam or two. Reporting is basic, win rate and pipeline value, do not expect analytics.

Pros

Gmail and Outlook capture built in

Cons

Dollar billing moves with the rand

2 people found this review helpful
GB

Gugu Botes

Sales Manager

19 September 2024

Accounting South Africa Used for 1–2 years

Working well for our 12 person team

After 2 years it still does exactly what we bought it for, no bloat crept in. Email templates keep our follow ups consistent without sounding canned. Reports tell us win rates and pipeline value, the two numbers we actually watch. Five stars for knowing exactly what it wants to be.

Cons

Dollar billing moves with the rand

2 people found this review helpful
TM

Thulani Marais

Operations Manager

8 August 2024

Media & Marketing · 11–50 employees Botswana Used for Less than 6 months

Our accountant in Randburg recommended it, good call

Our brokerage in Knysna keeps every client conversation on record, staff changes stopped hurting. Pipeline milestones match our sales process because we set them in five minutes. It loads fast, every screen, every time, which matters more than features. If a spreadsheet runs your sales, spend the afternoon switching.

Pros

Fraction of big platform pricing

Cons

Dollar billing moves with the rand

2 people found this review helpful
LM

Lisa Makhubela

Consultant

23 July 2024

Legal · 11–50 employees South Africa Used for 2+ years

Mixed feelings after 4 years

It does less than the big platforms and mostly that is the point. Duplicate handling could be smarter when imports collide.

Pros

Email templates without the canned feel; setup measured in hours not weeks

Cons

Duplicate handling could be smarter

2 people found this review helpful
AM

Anish Mokoena

Operations Manager

7 July 2026

Construction · 11–50 employees South Africa Used for 6–12 months

Doing okay for our 22 person setup

We like it a lot and still keep a wishlist. Custom reporting means exporting to a spreadsheet, always.

Pros

Mobile app with full client history; xero and accounting integrations

Cons

Dollar billing moves with the rand

1 people found this review helpful
ZS

Zodwa September

Owner · Drakensberg Supplies and Sons

29 June 2026

Wholesale · 11–50 employees South Africa Used for 6–12 months

Serving our Cape Town operation well

We track about 10 live opportunities and the board never feels crowded. Email templates keep our follow ups consistent without sounding canned. Recommended to every small business owner who will listen.

Pros

Fast on every screen; genuinely useful free tier for two users

Cons

Forecasting does not exist

1 people found this review helpful
KM

Keabetswe Moodley

Sole Proprietor · Moodley Supplies Works

26 June 2026

Wholesale · 1–10 employees South Africa Used for 1–2 years

Good but not perfect for our Pretoria team

Great at the basics, and the basics are most of what we need. Most.

Pros

Custom fields without consultants

Cons

No marketing automation

1 people found this review helpful
VH

Vusi Hendricks

Director

8 June 2026

Wholesale · 1–10 employees South Africa Used for 2+ years

Our Rustenburg consultancy runs its pipeline here

Simple is the feature and occasionally the frustration. Duplicate handling could be smarter when imports collide.

Pros

Fraction of big platform pricing; pipeline a whole team adopts unprompted

1 people found this review helpful
EV

Estelle Van der Merwe

Managing Director

2 June 2026

South Africa Used for 1–2 years

Serving our Sandton operation well

My sales guy resisted every CRM for a decade and adopted this one unprompted. Tasks chase people politely, which is more than I ever managed.

Pros

Fast on every screen; pipeline a whole team adopts unprompted

1 people found this review helpful
SB

Shanice Bester

Sole Proprietor · Marula Accountants Studio

25 May 2026

Accounting · 1–10 employees South Africa Used for 2+ years

Our Centurion consultancy runs its pipeline here

It does less than the big platforms and mostly that is the point. The free tier's 250 contact cap arrives quicker than you expect.

Pros

Custom fields without consultants; xero and accounting integrations

Cons

Duplicate handling could be smarter

1 people found this review helpful
EV

Elna Van der Merwe

Operations Manager · Benoni Attorneys

13 May 2026

Legal · 1–10 employees South Africa Used for 1–2 years

Mostly happy in East London, a few gripes

Great at the basics, and the basics are most of what we need. Most. The dollar billing moves with the rand and some months you feel it. Zapier connects it to everything else we run.

Pros

Email templates without the canned feel; tasks that chase follow ups

Cons

Dollar billing moves with the rand

1 people found this review helpful
KV

Kate Viljoen

Consultant · Viljoen Tours

9 May 2026

Travel & Tourism · 1–10 employees South Africa Used for 6–12 months

Our accountant in Boksburg recommended it, good call

After the Salesforce quote made us laugh, Capsule made us productive. It loads fast, every screen, every time, which matters more than features. The best software decision our little firm made this year.

Pros

Clean exports, no lock in

1 people found this review helpful
AF

Anri Ferreira

Bateleur Brokers Group

28 April 2026

Financial Services · 51–200 employees South Africa Used for 2+ years

Good decision for a 70 person company

We track about 20 live opportunities and the board never feels crowded. It loads fast, every screen, every time, which matters more than features. Reports tell us win rates and pipeline value, the two numbers we actually watch.

Pros

Xero and accounting integrations

1 people found this review helpful
KF

Kobus Fortuin

Fynbos Supplies Studio

4 April 2026

Wholesale · 1–10 employees South Africa Used for 2+ years

Our Kimberley consultancy runs its pipeline here

After 10 years it fits us, though we have stretched a seam or two. Duplicate handling could be smarter when imports collide. Pipeline milestones match our sales process because we set them in five minutes.

Pros

Gmail and Outlook capture built in; genuinely useful free tier for two users

1 people found this review helpful
RS

Refilwe Sebola

Owner · Midrand Tours Studio

30 March 2026

Travel & Tourism · 1–10 employees South Africa Used for 1–2 years

Doing the job for us in East London

We track about 30 live opportunities and the board never feels crowded. The mobile app pulls up a client's whole history in the parking lot before a meeting.

Pros

Xero and accounting integrations; email templates without the canned feel

1 people found this review helpful
RV

Robyn Vermeulen

Founder

24 March 2026

Healthcare · 1–10 employees South Africa Used for 1–2 years

Our accountant in eMalahleni recommended it, good call

The free tier carried our two person operation for over a year before we happily paid. Workflow automation on the Growth plan moved deals along without meetings about it. Reports tell us win rates and pipeline value, the two numbers we actually watch. Recommended to every small business owner who will listen.

Pros

Genuinely useful free tier for two users

1 people found this review helpful
NM

Nkosinathi Mokgadi

Sole Proprietor · Mokgadi Trading Works

20 March 2026

Wholesale South Africa Used for 6–12 months

Doing the job for us in Benoni

The pipeline view tells me in one glance which deals need attention this week. Tasks chase people politely, which is more than I ever managed. Recommended to every small business owner who will listen.

1 people found this review helpful
AF

Anele Fortuin

Consultant

12 March 2026

Financial Services South Africa Used for 6–12 months

Mostly happy in eMalahleni, a few gripes

Simple is the feature and occasionally the frustration. No quoting or invoicing, deals hand over to the accounting system manually. The dollar billing moves with the rand and some months you feel it.

Pros

Mobile app with full client history

Cons

No quoting or invoicing

1 people found this review helpful