Search software and articles
Showing 101 to 120 of 214 reviews
Fatima Steyn
Account Manager · Baobab Tours Holdings
26 December 2025
Simple is the feature and occasionally the frustration. Custom reporting means exporting to a spreadsheet, always. It loads fast, every screen, every time, which matters more than features.
Pros
Pipeline a whole team adopts unprompted
Cons
No quoting or invoicing
Xolani Daniels
26 December 2025
It does less than the big platforms and mostly that is the point. Duplicate handling could be smarter when imports collide. Tags and custom fields cover our segmentation without a consultant.
Pros
Email templates without the canned feel
Cons
Free tier contact cap is tight
Priya Ramjee
Owner · Winelands Consulting Supplies
22 December 2025
We like it a lot and still keep a wishlist. Reporting is basic, win rate and pipeline value, do not expect analytics. Pipeline milestones match our sales process because we set them in five minutes.
Pros
Genuinely useful free tier for two users; fast on every screen
Cons
Free tier contact cap is tight
Simphiwe Mokoena
Practice Owner
1 December 2025
It does less than the big platforms and mostly that is the point. The free tier's 250 contact cap arrives quicker than you expect. Support answered our import question the same day with an actual answer.
Pros
Fraction of big platform pricing
Cons
Automation gated to higher tiers
Anele Tshabalala
Director · Tshabalala Accountants Group
14 November 2025
A lovely product that is honest about its limits. Reporting is basic, win rate and pipeline value, do not expect analytics.
Pros
Fast on every screen
Cons
Free tier contact cap is tight
Naadira Patel
Account Manager
1 November 2025
At dollar prices we expected more depth than arrived. We rebuilt the same pipeline report in Excel every Monday.
Cons
Weekly reports rebuilt in Excel
Shanice Naidoo
Sole Proprietor
21 October 2025
The Outlook add in means the team never leaves their inbox to update the CRM. Our pipeline finally reflects reality.
Pros
Email templates without the canned feel
Senzo Venter
Sales Manager · Paarl Medical Studio
9 October 2025
Happy, with an asterisk about reporting. Reports tell us win rates and pipeline value, the two numbers we actually watch.
Gavin Ndlovu
Operations Manager
23 September 2025
A lovely product that is honest about its limits. Duplicate handling could be smarter when imports collide.
Pros
Genuinely useful free tier for two users
Cons
Duplicate handling could be smarter
Zinhle Padayachee
Operations Manager · Pretoria Medical
15 September 2025
After the Salesforce quote made us laugh, Capsule made us productive. The mobile app pulls up a client's whole history in the parking lot before a meeting.
Pros
Tasks that chase follow ups; clean exports, no lock in
Naledi Chauke
Operations Manager · Winelands Consulting Solutions
10 August 2025
It does less than the big platforms and mostly that is the point. The free tier's 250 contact cap arrives quicker than you expect. The Xero integration shows invoices against the customer record.
Pros
Fraction of big platform pricing
Cons
Dollar billing moves with the rand
Chantal Buthelezi
Sales Manager · Kalahari Digital SA
22 May 2025
We are a 8 person consultancy and Capsule is the first CRM the whole team actually uses. Zapier connects it to everything else we run.
Pros
Pipeline a whole team adopts unprompted
Tasneem Ramjee
Director
11 March 2025
For the price of one seat on the big platforms we run our whole team. Reports tell us win rates and pipeline value, the two numbers we actually watch.
Pros
Mobile app with full client history
Cons
Forecasting does not exist
Kate Khumalo
Umhlanga Pharmacy
11 February 2025
Follow up tasks pop up exactly when they should and deals stopped going quiet. Recommended to every small business owner who will listen.
Cons
No marketing automation
Wynand Shabalala
Consultant · Winelands Pharmacy
23 January 2025
Follow up tasks pop up exactly when they should and deals stopped going quiet. Tags and custom fields cover our segmentation without a consultant. Email templates keep our follow ups consistent without sounding canned.
Pros
Pipeline a whole team adopts unprompted; xero and accounting integrations
Cons
Duplicate handling could be smarter
Natasha Hendricks
Operations Manager · Fynbos Consulting
20 January 2025
Every email to a client lands on their record automatically, and that alone changed our business. Tasks chase people politely, which is more than I ever managed. Reports tell us win rates and pipeline value, the two numbers we actually watch. The best software decision our little firm made this year.
Pros
Fraction of big platform pricing
Andre Ramjee
13 January 2025
A lovely product that is honest about its limits. Reporting is basic, win rate and pipeline value, do not expect analytics. The free tier's 250 contact cap arrives quicker than you expect.
Pros
Custom fields without consultants; fraction of big platform pricing
Cons
No quoting or invoicing
Priya Johnson
10 January 2025
Simple is the feature and occasionally the frustration. Custom reporting means exporting to a spreadsheet, always. Zapier connects it to everything else we run.
Pros
Genuinely useful free tier for two users
Cons
Automation gated to higher tiers
Katlego Daniels
Account Manager · Daniels Systems
24 November 2024
A lovely product that is honest about its limits.
Pros
Mobile app with full client history
Cons
Free tier contact cap is tight
Pieter Pretorius
Consultant · Rustenburg Properties Solutions
3 November 2024
We track about 60 live opportunities and the board never feels crowded. Reports tell us win rates and pipeline value, the two numbers we actually watch. The best software decision our little firm made this year.
Pros
Fraction of big platform pricing; xero and accounting integrations
Cons
Free tier contact cap is tight
South Africa
Botswana