Dynamics 365 Business Central Reviews — 168 Verified User Ratings

VS

Vinesh Smith

Supply Chain Manager

21 October 2024

Wholesale · 201–500 employees South Africa Used for 6–12 months

Our 300 user rollout landed on time and on budget

The finance team lives in Excel and the two way integration means they never fight the system. Teams embedded approvals mean directors sign off from their phones. Our partner customised the sales order screen without breaking a single update since. Recommended to every FD who asks, and they ask often.

Pros

Power BI reads live data natively

Cons

SA bank feeds need connectors

SB

Sanjay Botes

Group Accountant

1 October 2024

South Africa Used for Less than 6 months

Good but not perfect for our Vanderbijlpark team

Powerful, Microsoft flavoured, and priced accordingly. Premium versus Essentials forced a decision we did not feel equipped to make.

RJ

Ridwaan Jacobs

Managing Director

14 February 2026

South Africa Used for 2+ years

Doing okay for our 12 person setup

Good system that keeps reminding you it is licensed per user. Performance dips at month end when everyone hammers the same ledgers.

Pros

Monthly updates, no upgrade projects

Cons

Out of the box reports are average

TT

Tasneem Tshabalala

Operations Director · Tshabalala Trading

25 December 2024

Retail · 51–200 employees South Africa Used for 2+ years

Still glad we chose it, 4 years later

We moved our distribution business off Pastel Evolution and Business Central has been a level up in every direction. Dimensions replaced our old cost centre hacks with something the auditors actually praised.

Pros

AppSource marketplace for add ons

Cons

Customisations need testing every update

FT

Feroza Taylor

CFO · Protea Medical Studio

15 November 2024

Healthcare · 51–200 employees South Africa Used for 1–2 years

Grew from 12 users to 180 without replatforming

After 2 years the verdict is positive with real footnotes. The licensing matrix took our IT manager a weekend to truly understand. New starters know Outlook and Excel already, so the learning curve is gentler than the last ERP.

Pros

Scales without replatforming

Cons

Licensing model takes study

ZM

Zaid Mokoena

Operations Director · Klerksdorp Construction Studio

18 January 2025

Construction · 500+ employees South Africa Used for 1–2 years

Grew from 12 users to 900 without replatforming

We are happy on it, though the total cost of ownership needed explaining to the board. The licensing matrix took our IT manager a weekend to truly understand. Uptime has been effectively perfect for 2 years.

Pros

Approvals inside Teams and Outlook

Cons

Out of the box reports are average

TD

Tasneem Du Toit

Toit Manufacturing SA

12 September 2024

Manufacturing · 11–50 employees South Africa Used for 1–2 years

Working well for our 40 person team

Our partner in Centurion ran the implementation in four months and we went live without missing a shipping day. Bank reconciliation with imported statements is quick and the matching learns. Inventory costing is finally real: FIFO where we need it, standard cost where we do not. Worth the project, worth the licences, worth the change management.

AM

Andile Maharaj

Impala Foods Works

4 September 2025

Food & Beverage · 51–200 employees South Africa Used for 6–12 months

The Microsoft gravity is real and useful

Very capable once configured, and configuring took longer than promised. Getting SA specific bank integration working needed a third party connector. Reporting via Power BI replaced a full time spreadsheet job.

Pros

AppSource marketplace for add ons

NW

Nomsa Williams

Operations Director · Somerset West Logistics SA

10 January 2025

South Africa Used for Less than 6 months

Good product behind a proper project

It does everything, which means deciding what it should do took months. Some screens feel heavy and a warehouse clerk notices the clicks. Dimensions replaced our old cost centre hacks with something the auditors actually praised.

Pros

Team Members licences for light users

Cons

Out of the box reports are average

EP

Estelle Pretorius

Systems Administrator

2 March 2026

Mining · 51–200 employees South Africa Used for Less than 6 months

Powerful once live, getting live is the work

Powerful, Microsoft flavoured, and priced accordingly. Getting SA specific bank integration working needed a third party connector.

Pros

Two way Excel integration

Cons

SA bank feeds need connectors

MB

Musa Buthelezi

Financial Director

17 March 2026

Technology South Africa Used for 6–12 months

Exactly what our 25 person business needed

The VAT setup was handled by our partner and the returns have reconciled cleanly ever since. Worth the project, worth the licences, worth the change management.

Pros

Dimensions beat cost centre hacks

Cons

Customisations need testing every update

MM

Michael Miller

General Manager

1 February 2026

Food & Beverage · 11–50 employees Zimbabwe Used for Less than 6 months

Fine for now, watching the roadmap

It does everything, which means deciding what it should do took months. Performance dips at month end when everyone hammers the same ledgers.

Pros

Proper inventory costing methods; dimensions beat cost centre hacks

Cons

Heavy screens for warehouse work

EA

Elmarie Adams

CFO · Adams Packaging

18 August 2024

Manufacturing · 201–500 employees South Africa Used for 1–2 years

Doing okay for our 420 person setup

After 2 years the verdict is positive with real footnotes. Some screens feel heavy and a warehouse clerk notices the clicks. Updates are monthly and mostly smooth, but our customisations need testing each time.

Pros

AppSource marketplace for add ons; scales without replatforming

Cons

Customisations need testing every update

NM

Naledi Mnguni

Supply Chain Manager · Southern Cross Catering Works

1 February 2026

Food & Beverage South Africa Used for 1–2 years

Happy customer in Vereeniging

The finance team lives in Excel and the two way integration means they never fight the system. Teams embedded approvals mean directors sign off from their phones. Our partner customised the sales order screen without breaking a single update since.

Cons

Licensing model takes study

GM

Gugu Mnguni

Systems Administrator · Winelands Drilling Services

22 October 2025

Mining · 11–50 employees South Africa Used for 2+ years

Good but not perfect for our Roodepoort team

Powerful, Microsoft flavoured, and priced accordingly. Partner hours are part of the running cost, ours bills every month for something.

Pros

Dimensions beat cost centre hacks; strong SA partner channel

Cons

Implementation is a real project

SV

Shanice Van Wyk

10 March 2026

Agriculture · 51–200 employees South Africa Used for 6–12 months

Happy customer in Stellenbosch

The monthly release cadence means we get improvements without upgrade projects. Reporting via Power BI replaced a full time spreadsheet job. Our operations finally run on one version of the truth.

DB

David Barnard

Systems Administrator

7 August 2025

Technology · 51–200 employees South Africa Used for 6–12 months

Job costing our projects with confidence

We are happy on it, though the total cost of ownership needed explaining to the board. Some screens feel heavy and a warehouse clerk notices the clicks. New starters know Outlook and Excel already, so the learning curve is gentler than the last ERP.

Pros

Multi company consolidation; approvals inside Teams and Outlook

LJ

Lwazi Johnson

Managing Director

14 June 2025

South Africa Used for 1–2 years

Doing okay for our 110 person setup

It does everything, which means deciding what it should do took months. Updates are monthly and mostly smooth, but our customisations need testing each time. Multi company means our two entities close in the same afternoon.

Pros

AppSource marketplace for add ons

Cons

Heavy screens for warehouse work

KS

Karabo Sebola

IT Manager · Springs Consulting

7 July 2026

Technology · 51–200 employees Zimbabwe Used for 2+ years

Mixed feelings after 4 years

We are happy on it, though the total cost of ownership needed explaining to the board. The licensing matrix took our IT manager a weekend to truly understand. Dimensions replaced our old cost centre hacks with something the auditors actually praised.

Pros

Power BI reads live data natively

Cons

Implementation is a real project

NP

Nonhlanhla Patel

Supply Chain Manager

27 May 2026

South Africa Used for 6–12 months

The safe mid market choice and the right one

Our IT manager appreciates that patching and uptime are Microsoft's problem now. Dimensions replaced our old cost centre hacks with something the auditors actually praised.

Pros

AppSource marketplace for add ons; power BI reads live data natively

Search SoftGids

Our 300 user rollout landed on time and on budget

Good but not perfect for our Vanderbijlpark team

Doing okay for our 12 person setup

Still glad we chose it, 4 years later

Grew from 12 users to 180 without replatforming

Grew from 12 users to 900 without replatforming

Working well for our 40 person team

The Microsoft gravity is real and useful

Good product behind a proper project

Powerful once live, getting live is the work

Exactly what our 25 person business needed

Fine for now, watching the roadmap

Doing okay for our 420 person setup

Happy customer in Vereeniging

Good but not perfect for our Roodepoort team

Happy customer in Stellenbosch

Job costing our projects with confidence

Doing okay for our 110 person setup

Mixed feelings after 4 years

The safe mid market choice and the right one