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QuickBooks Online Essentials reviews

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Showing 1 to 20 of 187 reviews

ES

Ebrahim Sebola

Director · Impala Tours and Sons

28 September 2024

Hospitality · 11–50 employees South Africa Used for 6–12 months

Our Pietermaritzburg office gave up on it

For the price jump over the entry plan I expected more than bills and a seat count.

Cons

Currency rounding created audit work

66 people found this review helpful
TB

Thandeka Brown

Accountant · Drakensberg Pharmacy Works

2 January 2025

Healthcare · 11–50 employees South Africa Used for 2+ years

Foreign currency gains tracked properly at last

Switched from a desktop package in September and the cloud move was less painful than feared. Recurring bills for rent and insurance post themselves every month.

Pros

Proper multiple currency support

Cons

Constant upsell nudges toward Plus

51 people found this review helpful
SP

Sifiso Petersen

Owner · Garden Route Medical

22 November 2025

Healthcare · 11–50 employees South Africa Used for 2+ years

Mostly happy in Roodepoort, a few gripes

Fine software, but the upgrade nudges toward Plus are constant. Reports are decent but project level profit lives one expensive tier up.

Pros

Good fit for service businesses; vAT figures reconcile cleanly

Cons

Project profitability lives in Plus

50 people found this review helpful
AS

Anri Swanepoel

Owner

17 December 2024

Media & Marketing · 1–10 employees Namibia Used for 2+ years

Doing the job for us in Roodepoort

Our Mossel Bay studio has run on it for 3 years and the admin has never been tighter. Support solved our multi currency setup question in one chat session, credit where due.

Pros

Time entry against customers; bill management with payment scheduling

41 people found this review helpful
LB

Luyanda Bester

Accountant

29 August 2024

Construction South Africa Used for 1–2 years

Mostly happy in Umhlanga, a few gripes

After 2 years we know its strengths and work around its gaps. No stock at this level, so our small product line lives in a spreadsheet next to it.

41 people found this review helpful
IX

Ilse Xaba

Randburg Catering and Sons

16 August 2025

Hospitality · 1–10 employees South Africa Used for 2+ years

Does the job with a few sighs

After 10 years we know its strengths and work around its gaps. Reports are decent but project level profit lives one expensive tier up. The AI cleanup flags weird transactions before they become reconciliation archaeology.

Cons

Three user ceiling arrives quickly

39 people found this review helpful
AT

Aisha Tshabalala

Operations Manager · Garden Route Distributors Works

27 July 2025

Wholesale · 11–50 employees South Africa Used for 1–2 years

Doing okay for our 45 person setup

A good plan with a couple of gaps that keep it honest. Some settings pages clearly assume an American business and need translating. Three users each have their own login and the audit trail shows who did what.

Pros

Proper multiple currency support; recurring bills post automatically

32 people found this review helpful
RB

Rashida Bezuidenhout

Admin Manager

6 December 2024

Technology · 11–50 employees South Africa Used for Less than 6 months

Our Vereeniging agency runs its whole admin on this

Supplier invoices used to live in an email folder called Pay These. Now they live in the system with due dates. Recurring bills for rent and insurance post themselves every month. Our accountant reviews everything remotely and quarter end became a non event. For a service business with suppliers to pay, this is the right plan.

Pros

Good fit for service businesses; proper multiple currency support

Cons

Constant upsell nudges toward Plus

32 people found this review helpful
SX

Shaun Xaba

Operations Manager

13 August 2025

Real Estate · 1–10 employees South Africa Used for 6–12 months

Good plan, some features feel half done

Happy with the bills side, ambivalent about the rest. Some settings pages clearly assume an American business and need translating. Bills capture quickly and the due date view tells me exactly what Monday's payment run looks like.

Pros

Bill management with payment scheduling; vAT figures reconcile cleanly

Cons

Multi currency rounding needs watching

30 people found this review helpful
EP

Elna Pretorius

Mbombela Print Group

2 March 2025

South Africa Used for 6–12 months

Exactly what our 20 person business needed

Client retainers, supplier bills and the odd forex invoice, all handled in one place. Support solved our multi currency setup question in one chat session, credit where due. The Capitec feed has behaved itself for us, next morning delivery like clockwork.

Pros

Time entry against customers; three simultaneous users with audit trail

27 people found this review helpful
RR

Robyn Rikhotso

Accountant · Milkwood Distributors Supplies

28 June 2026

Wholesale · 1–10 employees South Africa Used for 1–2 years

Working well for our 9 person team

The time entry feature means our hourly billing finally matches the hours we actually work. Support solved our multi currency setup question in one chat session, credit where due. It quietly runs our whole back office.

Pros

Bill management with payment scheduling; fair rand pricing for what it adds

26 people found this review helpful
ZX

Zanele Xaba

Practice Manager

7 July 2026

Wholesale · 11–50 employees South Africa Used for 1–2 years

Three users was exactly the unlock we needed

It does what the tier promises, though the tier promises carefully.

Pros

Free accountant access continues at this tier

Cons

Time entry is very basic

25 people found this review helpful
BM

Busisiwe Marais

Admin Manager · Zambezi Attorneys

14 November 2024

Legal · 1–10 employees South Africa Used for Less than 6 months

Doing the job for us in Springs

Cash flow stopped being a monthly surprise once the bills went into the system. The multiple currency support tracks exchange gains and losses properly, which our old system never did. Support solved our multi currency setup question in one chat session, credit where due. Would choose it again without hesitation.

Pros

AI cleanup catches odd transactions

25 people found this review helpful
AC

Andile Cassim

Director

20 December 2025

Botswana Used for 1–2 years

A quiet workhorse for 2 years now

Three seats plus free accountant access is honestly generous at this price.

Pros

Three simultaneous users with audit trail

Cons

Bank feed reconnections at bad moments

23 people found this review helpful
MG

Moegamat Grobler

Financial Manager · Protea Media Solutions

11 January 2026

Media & Marketing · 1–10 employees South Africa Used for 1–2 years

Invoicing in euros without calling the accountant

Client retainers, supplier bills and the odd forex invoice, all handled in one place. Three users each have their own login and the audit trail shows who did what.

Pros

Good fit for service businesses

22 people found this review helpful
BP

Busisiwe Perumal

Bookkeeper

1 March 2026

Hospitality · 11–50 employees South Africa Used for 2+ years

Good but not perfect for our Ballito team

Good value with an asterisk or two. Support chat is fine for simple questions and out of its depth past that. Support solved our multi currency setup question in one chat session, credit where due.

Pros

Three simultaneous users with audit trail

Cons

No inventory at this tier

20 people found this review helpful
MA

Mark Adams

Financial Manager · Adams Digital

23 January 2026

Technology · 1–10 employees South Africa Used for 2+ years

Everything lands in one place now

We are a 4 person services firm and Essentials fits us like it was measured. Time entries land against customers so nothing billable slips through anymore.

Cons

Multi currency rounding needs watching

20 people found this review helpful
MM

Mandla Maseko

Horizon Attorneys Studio

11 May 2025

Legal · 11–50 employees South Africa Used for 2+ years

Mixed feelings after 3 years

Good value with an asterisk or two. Reports are decent but project level profit lives one expensive tier up. Reports cover the essentials well: aged creditors, aged debtors, profit and loss by month.

Pros

Fair rand pricing for what it adds

Cons

Some screens feel American by default

19 people found this review helpful
BC

Byron Cassim

Managing Director · Cassim Logistics Works

13 July 2025

Logistics · 1–10 employees South Africa Used for Less than 6 months

Serving our Richards Bay operation well

Client retainers, supplier bills and the odd forex invoice, all handled in one place. Time entries land against customers so nothing billable slips through anymore.

Pros

VAT figures reconcile cleanly

17 people found this review helpful
AC

Andre Chauke

Director · Golden City Pharmacy

25 September 2024

Healthcare · 1–10 employees South Africa Used for 6–12 months

Our Sandton agency runs its whole admin on this

Switched from a desktop package in May and the cloud move was less painful than feared. The FNB feed has behaved itself for us, next morning delivery like clockwork.

Pros

Aged creditors and debtors reports

16 people found this review helpful