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Freshsales reviews

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Showing 161 to 168 of 168 reviews

DM

David Mokoena

Owner

6 August 2025

Healthcare · 11–50 employees South Africa Used for 2+ years

The free tier carried our first year

Good product that documentation keeps letting down. The AI features demo better than they work. Reports cover pipeline, activity and conversion without an analyst.

Pros

Fast setup and forgiving imports; free tier for up to three users

Cons

Documentation lags releases

GV

Gerhard Van Zyl

General Manager · Zyl Supplies Solutions

20 July 2025

Wholesale · 11–50 employees South Africa Used for 1–2 years

Good but not perfect for our Centurion team

Happy overall, though the settings maze took real time. Settings sprawl across menus that take months to map.

Pros

Generous features per tier; free tier for up to three users

Cons

AI features underdeliver

DG

Deon Grobler

Account Manager · Grobler Pharmacy

6 July 2025

Healthcare · 11–50 employees South Africa Used for 2+ years

Doing okay for our 28 person setup

After 5 years we know the quirks and live with them. Settings sprawl across menus that take months to map. Reports cover pipeline, activity and conversion without an analyst.

Pros

Website chat lead capture; sequences for polite persistence

Cons

Email sync needs babysitting

SP

Schalk Petersen

Sales Manager · Meridian Medical Works

4 April 2025

Healthcare · 1–10 employees South Africa Used for 2+ years

From enquiry to deal without switching tabs

We run our whole 9 person sales operation on it and the bundle keeps surprising us.

Pros

Website chat lead capture; free tier for up to three users

YB

Yusuf Brown

Sales Manager · Polokwane Distributors and Sons

25 November 2024

Wholesale · 1–10 employees South Africa Used for 6–12 months

Decent fit for a 8 person company

Very good value with the seams occasionally showing. Dollar pricing moves with the rand like everything else.

Pros

Website chat lead capture; built in dialler with recordings

DM

Danie Mahlangu

Marketing Manager

11 October 2024

South Africa Used for 2+ years

Let us down when it counted

The value pulled us in and the reliability pushed us out. The dialler dropped calls on our fibre and diagnostics went nowhere.

Pros

WhatsApp on the contact record

Cons

Sync bugs cost real records. Reliability below the price promise

PA

Petro Adams

Founder

9 October 2024

Healthcare · 1–10 employees South Africa Used for 1–2 years

Mostly happy in Boksburg, a few gripes

It promises a lot and delivers most of it. Documentation lags the product by a version or two. The AI features demo better than they work.

Pros

Built in dialler with recordings

Cons

Documentation lags releases

VC

Vusi Coetzee

Founder · Umhlanga Print Services

5 October 2024

Media & Marketing · 1–10 employees South Africa Used for 2+ years

Decent fit for a 7 person company

Happy overall, though the settings maze took real time. The pipeline view is clean and the drag between stages feels right.

Cons

AI features underdeliver