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Freshsales reviews

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Showing 21 to 40 of 168 reviews

SS

Susan Swanepoel

Umhlanga Properties

26 June 2025

Real Estate · 11–50 employees South Africa Used for 1–2 years

A quiet workhorse for 2 years now

We run our whole 45 person sales operation on it and the bundle keeps surprising us. The 21 day trial is the full product, which builds honest expectations. Rand for rand the strongest CRM bundle we evaluated.

Pros

Sequences for polite persistence; whatsApp on the contact record

Cons

Support quality is a lottery

12 people found this review helpful
LM

Lindiwe Molefe

Owner · Richards Bay Trading Works

11 April 2025

Wholesale · 1–10 employees South Africa Used for 6–12 months

Serving our Paarl operation well

Sequences follow up politely for days so my reps chase only the warm replies. Workflows automate the assignment and the SLA nudges. Email tracking shows opens so follow ups land at the right moment.

12 people found this review helpful
FX

Feroza Xaba

General Manager · Kudu Properties Supplies

22 March 2025

Real Estate · 11–50 employees South Africa Used for 2+ years

2 years in and still happy

Sequences follow up politely for days so my reps chase only the warm replies. Workflows automate the assignment and the SLA nudges. Reports cover pipeline, activity and conversion without an analyst.

Pros

AI scoring that beats gut feel

12 people found this review helpful
CK

Candice Khumalo

Owner · Khumalo Trading

30 June 2026

Retail · 51–200 employees South Africa Used for 1–2 years

Working well for our 110 person team

Website chat feeds leads into the pipeline while we sleep. Contacts, deals, calls and chats live on one screen per customer.

Pros

Fast setup and forgiving imports

11 people found this review helpful
KB

Karin Bester

Vanderbijlpark Print

26 January 2026

Media & Marketing · 1–10 employees South Africa Used for 1–2 years

Happy customer in Pietermaritzburg

AI scoring sorted our lead pile and the top scores genuinely close more. Imports handled our duplicate ridden spreadsheet with grace. Recommended for any SA team that lives on WhatsApp and calls.

Pros

Honest 21 day full trial; website chat lead capture

10 people found this review helpful
AS

Andile Shabalala

General Manager · Table Bay Studios Solutions

13 January 2025

Media & Marketing · 11–50 employees South Africa Used for 1–2 years

Fine product, patchy documentation

The bundle is generous and the polish is selective. Dollar pricing moves with the rand like everything else. Freshdesk pairing gives service and sales one shared customer view.

Pros

Sequences for polite persistence

Cons

Occasional slow screens

10 people found this review helpful
MG

Meera Govender

Business Development Manager · Midrand Brokers Holdings

18 December 2024

Financial Services · 1–10 employees South Africa Used for 6–12 months

Our Worcester team sells from one screen now

Good product that documentation keeps letting down. Documentation lags the product by a version or two. Imports handled our duplicate ridden spreadsheet with grace.

Pros

WhatsApp on the contact record; free tier for up to three users

Cons

Dollar billing with rand income

10 people found this review helpful
BI

Boitumelo Ismail

Director

31 July 2025

Financial Services · 1–10 employees South Africa Used for 2+ years

Disappointed after 3 years

The depth we needed was one menu deep and missing. Duplicate contacts multiplied after an integration misfired.

Cons

Reliability below the price promise

9 people found this review helpful
TN

Tumelo Nel

Owner

8 March 2025

Hospitality · 1–10 employees South Africa Used for 1–2 years

Gets us there, with some detours

Happy overall, though the settings maze took real time. Dollar pricing moves with the rand like everything else.

Pros

Sequences for polite persistence; free tier for up to three users

Cons

Occasional slow screens

9 people found this review helpful
AS

Andile Swanepoel

Sales Manager · Boksburg Distributors and Sons

18 January 2025

Wholesale · 1–10 employees South Africa Used for 1–2 years

Happy customer in Kimberley

Migrating from spreadsheets took one import and a cup of coffee. Reports cover pipeline, activity and conversion without an analyst. Strong four and a half stars rounded up for the price.

Pros

WhatsApp on the contact record; sequences for polite persistence

9 people found this review helpful
MN

Meera Naidoo

Sales Manager · Vereeniging Print Services

20 June 2025

Media & Marketing · 11–50 employees South Africa Used for 2+ years

Exactly what our 14 person business needed

Migrating from spreadsheets took one import and a cup of coffee. The pipeline view is clean and the drag between stages feels right. Rand for rand the strongest CRM bundle we evaluated.

8 people found this review helpful
RP

Rashida Pretorius

General Manager · Milkwood Consulting Holdings

2 January 2025

Financial Services · 1–10 employees South Africa Used for 1–2 years

Doing the job for us in Mbombela

Sequences follow up politely for days so my reps chase only the warm replies. Imports handled our duplicate ridden spreadsheet with grace.

Pros

WhatsApp on the contact record

8 people found this review helpful
BS

Boitumelo Swanepoel

General Manager · Vereeniging Motors Services

16 June 2026

South Africa Used for 2+ years

Good but not perfect for our Somerset West team

Good product that documentation keeps letting down. Settings sprawl across menus that take months to map. Email tracking shows opens so follow ups land at the right moment.

Pros

WhatsApp on the contact record

Cons

Documentation lags releases

7 people found this review helpful
KB

Kobus Botes

Director · Zambezi Tours SA

4 February 2026

Travel & Tourism · 11–50 employees South Africa Used for 2+ years

Decent fit for a 15 person company

The bundle is generous and the polish is selective. Dollar pricing moves with the rand like everything else.

Cons

Documentation lags releases

7 people found this review helpful
TV

Tracey Viljoen

Viljoen Print

20 January 2026

Media & Marketing South Africa Used for 2+ years

Working well for our 12 person team

For the Growth price we got features our old CRM sold as three add ons. The pipeline view is clean and the drag between stages feels right. The mobile app covers the road warrior basics properly. Recommended for any SA team that lives on WhatsApp and calls.

Pros

Website chat lead capture

Cons

Documentation lags releases

7 people found this review helpful
NP

Nonhlanhla Perumal

Founder · Winelands Steel SA

28 June 2025

South Africa Used for 1–2 years

Decent fit for a 9 person company

Good product that documentation keeps letting down. Some screens load slower than a sales call allows. Workflows automate the assignment and the SLA nudges.

Pros

AI scoring that beats gut feel

Cons

Documentation lags releases

7 people found this review helpful
NS

Nomsa Smith

Founder

14 November 2024

Real Estate · 11–50 employees South Africa Used for 6–12 months

Working well for our 28 person team

Website chat feeds leads into the pipeline while we sleep. Our sales stack collapsed into one product and nobody misses the rest.

Pros

Free tier for up to three users

7 people found this review helpful
XF

Xolani Fourie

Managing Director · Summit Print

23 October 2024

Media & Marketing · 11–50 employees South Africa Used for 2+ years

Our Stellenbosch team sells from one screen now

Happy overall, though the settings maze took real time. Documentation lags the product by a version or two.

Pros

Sequences for polite persistence; freshdesk pairing for service

Cons

Documentation lags releases

7 people found this review helpful
MR

Megan Reddy

Founder

7 September 2024

Hospitality · 1–10 employees South Africa Used for Less than 6 months

Not what we hoped for our Worcester business

The depth we needed was one menu deep and missing. Our ticket bounced between three agents and two weeks.

Pros

Built in dialler with recordings

Cons

Sync bugs cost real records

7 people found this review helpful
HN

Hennie Ngcobo

Business Development Manager

21 June 2026

Healthcare · 1–10 employees South Africa Used for 1–2 years

Working well for our 6 person team

For the Growth price we got features our old CRM sold as three add ons. The 21 day trial is the full product, which builds honest expectations. Rand for rand the strongest CRM bundle we evaluated.

Pros

AI scoring that beats gut feel; free tier for up to three users

6 people found this review helpful