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Freshsales reviews

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Showing 141 to 160 of 168 reviews

SZ

Schalk Zulu

Director · Milkwood Trading Services

16 July 2024

Retail · 1–10 employees South Africa Used for Less than 6 months

Doing okay for our 6 person setup

The bundle is generous and the polish is selective. The AI features demo better than they work.

Pros

AI scoring that beats gut feel

1 people found this review helpful
SM

Siyabonga Maseko

7 July 2026

Retail · 11–50 employees South Africa Used for 1–2 years

Freshworks got the bundle right

It promises a lot and delivers most of it. Support responses swing between excellent and templated. Email tracking shows opens so follow ups land at the right moment.

Pros

Built in dialler with recordings

LB

Luyanda Botes

Golden City Media Studio

26 June 2026

Media & Marketing · 1–10 employees South Africa Used for 6–12 months

Our Mbombela team sells from one screen now

For the Growth price we got features our old CRM sold as three add ons.

Pros

Generous features per tier

ZJ

Zinhle Jacobs

General Manager

18 June 2026

Healthcare · 1–10 employees South Africa Used for 6–12 months

Exactly what our 7 person business needed

We run our whole 7 person sales operation on it and the bundle keeps surprising us. Imports handled our duplicate ridden spreadsheet with grace. Custom fields and pipelines bent to our industry without fuss.

Pros

Free tier for up to three users

Cons

Support quality is a lottery

JN

Jerome Ndlovu

Founder · Atlas Trading

17 June 2026

South Africa Used for 1–2 years

Exactly what our 6 person business needed

AI scoring sorted our lead pile and the top scores genuinely close more. The pipeline view is clean and the drag between stages feels right. The mobile app covers the road warrior basics properly. Recommended for any SA team that lives on WhatsApp and calls.

Pros

Built in dialler with recordings; sequences for polite persistence

SM

Sibusiso Maseko

General Manager

17 May 2026

Travel & Tourism · 1–10 employees South Africa Used for 1–2 years

Our East London team sells from one screen now

After 2 years we know the quirks and live with them. Some screens load slower than a sales call allows. Workflows automate the assignment and the SLA nudges.

Pros

Freshdesk pairing for service

SL

Shireen Lombard

Managing Director · Lombard Brokers Works

8 May 2026

Financial Services · 1–10 employees South Africa Used for 1–2 years

Our Polokwane team sells from one screen now

Good product that documentation keeps letting down. The AI features demo better than they work. Workflows automate the assignment and the SLA nudges.

Pros

Website chat lead capture

Cons

Documentation lags releases

NM

Naadira Mnguni

Business Development Manager · Mnguni Consulting

17 April 2026

Financial Services · 1–10 employees South Africa Used for 6–12 months

Exactly what our 9 person business needed

For the Growth price we got features our old CRM sold as three add ons. Contacts, deals, calls and chats live on one screen per customer. The value argument ends most comparisons quickly.

Pros

AI scoring that beats gut feel

TV

Thulani Van der Merwe

Sales Manager

11 April 2026

Technology · 11–50 employees South Africa Used for 2+ years

Doing okay for our 15 person setup

Good product that documentation keeps letting down. Dollar pricing moves with the rand like everything else. Contacts, deals, calls and chats live on one screen per customer.

Cons

Email sync needs babysitting

DR

David Ramjee

Operations Manager · Durban Manufacturing Studio

10 March 2026

South Africa Used for Less than 6 months

Doing the job for us in Johannesburg

AI scoring sorted our lead pile and the top scores genuinely close more. The 21 day trial is the full product, which builds honest expectations.

Pros

WhatsApp on the contact record; fast setup and forgiving imports

IJ

Ilse Johnson

General Manager · Polokwane Tours Works

14 February 2026

Travel & Tourism · 1–10 employees South Africa Used for 1–2 years

Serving our Richards Bay operation well

Migrating from spreadsheets took one import and a cup of coffee. Workflows automate the assignment and the SLA nudges. Strong four and a half stars rounded up for the price.

Pros

Sequences for polite persistence

EP

Elna Pretorius

Director

2 January 2026

Travel & Tourism · 1–10 employees South Africa Used for Less than 6 months

Value pick with value quirks

Happy overall, though the settings maze took real time. Documentation lags the product by a version or two. Some screens load slower than a sales call allows.

Cons

Support quality is a lottery

RV

Refilwe Vermeulen

General Manager · Marula Distributors

1 December 2025

Wholesale South Africa Used for 2+ years

A quiet workhorse for 5 years now

Website chat feeds leads into the pipeline while we sleep. The pipeline view is clean and the drag between stages feels right. Strong four and a half stars rounded up for the price.

Pros

Website chat lead capture

AJ

Anish Johnson

Business Development Manager · Umhlanga Couriers

28 November 2025

South Africa Used for 2+ years

Good but not perfect for our Vanderbijlpark team

Good product that documentation keeps letting down. The email sync hiccups after mailbox password changes. Contacts, deals, calls and chats live on one screen per customer.

Pros

Free tier for up to three users; built in dialler with recordings

CM

Christo Miller

Marketing Manager · Baobab Studios Holdings

11 November 2025

Media & Marketing · 1–10 employees South Africa Used for 1–2 years

Working well for our 8 person team

Website chat feeds leads into the pipeline while we sleep. The pipeline view is clean and the drag between stages feels right. Rand for rand the strongest CRM bundle we evaluated.

Pros

Honest 21 day full trial

Cons

Support quality is a lottery

JM

Jerome Mokgadi

Director · Acacia Brokers Solutions

6 November 2025

Financial Services · 11–50 employees South Africa Used for Less than 6 months

Every lead answered faster than before

We run our whole 22 person sales operation on it and the bundle keeps surprising us. Freshdesk pairing gives service and sales one shared customer view. Reports cover pipeline, activity and conversion without an analyst.

Cons

Occasional slow screens

CP

Chantal Petersen

Director · Petersen Brokers Services

11 October 2025

Financial Services · 1–10 employees South Africa Used for 1–2 years

Serving our Midrand operation well

We run our whole 8 person sales operation on it and the bundle keeps surprising us. Custom fields and pipelines bent to our industry without fuss.

Pros

Freshdesk pairing for service

AB

Ayanda Botes

Account Manager

8 October 2025

Travel & Tourism · 51–200 employees South Africa Used for 2+ years

Working well for our 75 person team

Setup took a weekend and the team was selling from it on Monday. Email tracking shows opens so follow ups land at the right moment. Recommended for any SA team that lives on WhatsApp and calls.

Pros

Fast setup and forgiving imports; free tier for up to three users

MJ

Moegamat Johnson

Managing Director · Johannesburg Tours Services

7 October 2025

Travel & Tourism · 11–50 employees Namibia Used for 1–2 years

Doing the job for us in Upington

Setup took a weekend and the team was selling from it on Monday. Email tracking shows opens so follow ups land at the right moment.

Pros

Website chat lead capture

Cons

AI features underdeliver

KC

Karin Cele

Sales Manager

11 August 2025

Retail · 1–10 employees South Africa Used for 2+ years

Support turned a small bug into a saga

The value pulled us in and the reliability pushed us out.

Cons

Sync bugs cost real records. Escalations restart from zero