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Freshsales reviews

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Showing 101 to 120 of 168 reviews

CF

Cheryl Fourie

Account Manager · Fynbos Systems Works

26 June 2025

Technology · 1–10 employees South Africa Used for 2+ years

Disappointed after 4 years

A sync bug ate a week of activity records and support shrugged. We exported cleanly at least, and moved on.

Cons

Reliability below the price promise

2 people found this review helpful
TG

Tracey Grobler

Operations Manager · eMalahleni Print Holdings

14 June 2025

Media & Marketing · 11–50 employees South Africa Used for Less than 6 months

Working well for our 25 person team

Migrating from spreadsheets took one import and a cup of coffee. The pipeline view is clean and the drag between stages feels right.

Pros

Freshdesk pairing for service; aI scoring that beats gut feel

Cons

AI features underdeliver

2 people found this review helpful
SN

Susan Nel

Business Development Manager

5 June 2025

Real Estate · 1–10 employees Zambia Used for 1–2 years

Mostly happy in Klerksdorp, a few gripes

Happy overall, though the settings maze took real time. Custom fields and pipelines bent to our industry without fuss.

Cons

Support quality is a lottery

2 people found this review helpful
GA

Grant Abrahams

Business Development Manager · Vereeniging Tours Supplies

17 May 2025

Travel & Tourism · 11–50 employees South Africa Used for 2+ years

WhatsApp on the deal record changed everything

AI scoring sorted our lead pile and the top scores genuinely close more. Imports handled our duplicate ridden spreadsheet with grace.

Pros

Website chat lead capture

2 people found this review helpful
SB

Senzo Buthelezi

Account Manager · Golden City Medical SA

7 May 2025

Healthcare · 1–10 employees South Africa Used for 6–12 months

Good but not perfect for our Upington team

The bundle is generous and the polish is selective. The email sync hiccups after mailbox password changes.

2 people found this review helpful
SN

Sibusiso Nxumalo

Account Manager · Nxumalo Catering Group

10 March 2025

South Africa Used for 1–2 years

Mostly happy in Gqeberha, a few gripes

Very good value with the seams occasionally showing. Workflows automate the assignment and the SLA nudges.

Pros

AI scoring that beats gut feel; generous features per tier

Cons

Occasional slow screens

2 people found this review helpful
ZO

Zaid Oosthuizen

General Manager

13 February 2025

Wholesale · 11–50 employees South Africa Used for 1–2 years

Doing okay for our 12 person setup

Happy overall, though the settings maze took real time.

Pros

Freshdesk pairing for service

Cons

Email sync needs babysitting

2 people found this review helpful
CM

Christo Makhubela

Managing Director · Makhubela Supplies

27 January 2025

Wholesale · 11–50 employees South Africa Used for 1–2 years

Our Randburg team sells from one screen now

Good product that documentation keeps letting down. Settings sprawl across menus that take months to map. Imports handled our duplicate ridden spreadsheet with grace.

Pros

Sequences for polite persistence; generous features per tier

Cons

Dollar billing with rand income

2 people found this review helpful
DK

Dineo Kruger

Director

26 November 2024

Wholesale · 1–10 employees South Africa Used for 1–2 years

Mostly happy in Benoni, a few gripes

The bundle is generous and the polish is selective. The AI features demo better than they work. Freshdesk pairing gives service and sales one shared customer view.

Pros

Fast setup and forgiving imports; free tier for up to three users

Cons

AI features underdeliver

2 people found this review helpful
GB

Gugu Botes

Director

6 October 2024

Real Estate · 11–50 employees South Africa Used for 6–12 months

Our Midrand team sells from one screen now

AI scoring sorted our lead pile and the top scores genuinely close more. Email tracking shows opens so follow ups land at the right moment.

Cons

Settings sprawl takes months to learn

2 people found this review helpful
KM

Karin Mokgadi

8 August 2024

Hospitality · 1–10 employees South Africa Used for 2+ years

The Growth plan is absurd value

The bundle is generous and the polish is selective. Settings sprawl across menus that take months to map. Custom fields and pipelines bent to our industry without fuss.

Pros

Honest 21 day full trial

Cons

Occasional slow screens

2 people found this review helpful
AN

Andre Nxumalo

Sales Manager · Stellenbosch Consulting Group

22 July 2024

Technology · 1–10 employees South Africa Used for 2+ years

Solid, with occasional rough edges

Happy overall, though the settings maze took real time. Support responses swing between excellent and templated. The email sync hiccups after mailbox password changes.

Pros

Fast setup and forgiving imports

Cons

Email sync needs babysitting

2 people found this review helpful
DK

David Khan

Operations Manager · Khan Supplies SA

8 July 2026

Retail · 11–50 employees South Africa Used for 6–12 months

Decent fit for a 14 person company

The bundle is generous and the polish is selective. Documentation lags the product by a version or two.

Pros

AI scoring that beats gut feel; built in dialler with recordings

Cons

Support quality is a lottery

1 people found this review helpful
BM

Boitumelo Maharaj

Director · Summit Supplies and Sons

25 June 2026

Retail · 1–10 employees South Africa Used for 2+ years

Good but not perfect for our Durban team

Very good value with the seams occasionally showing.

Pros

Honest 21 day full trial; generous features per tier

Cons

Dollar billing with rand income

1 people found this review helpful
GV

Grant Van der Merwe

Sales Manager

23 June 2026

Retail · 11–50 employees Zimbabwe Used for 6–12 months

Our Pretoria team sells from one screen now

The bundle is generous and the polish is selective. Freshdesk pairing gives service and sales one shared customer view.

Pros

Website chat lead capture

Cons

Documentation lags releases

1 people found this review helpful
BB

Busisiwe Botes

Operations Manager · Kudu Supplies and Sons

17 June 2026

Wholesale · 1–10 employees South Africa Used for 6–12 months

The value play of the CRM market

WhatsApp conversations land on the contact record, which for SA customers is everything. Email tracking shows opens so follow ups land at the right moment. Contacts, deals, calls and chats live on one screen per customer. Our sales stack collapsed into one product and nobody misses the rest.

1 people found this review helpful
ZC

Zanele Cassim

General Manager

12 June 2026

Technology · 11–50 employees South Africa Used for 2+ years

Happy customer in Pretoria

AI scoring sorted our lead pile and the top scores genuinely close more. Workflows automate the assignment and the SLA nudges.

Pros

Website chat lead capture

Cons

Settings sprawl takes months to learn

1 people found this review helpful
PF

Priya Fourie

Director · Pretoria Supplies and Sons

31 May 2026

Wholesale · 1–10 employees South Africa Used for 1–2 years

Mostly happy in Kimberley, a few gripes

It promises a lot and delivers most of it. Some screens load slower than a sales call allows. Custom fields and pipelines bent to our industry without fuss.

Pros

Free tier for up to three users

Cons

Support quality is a lottery

1 people found this review helpful
CD

Christo Dlamini

Operations Manager · Southern Cross Catering Works

29 May 2026

Hospitality · 1–10 employees South Africa Used for 2+ years

Good but not perfect for our East London team

Good product that documentation keeps letting down. The AI features demo better than they work. Contacts, deals, calls and chats live on one screen per customer.

Pros

Fast setup and forgiving imports

Cons

Settings sprawl takes months to learn

1 people found this review helpful
MW

Mpho Williams

Director · Roodepoort Consulting and Sons

28 May 2026

Financial Services South Africa Used for 6–12 months

Serving our Bloemfontein operation well

For the Growth price we got features our old CRM sold as three add ons. Reports cover pipeline, activity and conversion without an analyst.

Pros

Generous features per tier

1 people found this review helpful